返金ポリシー

Effective Date: July 7th, 2026.

This Returns & Refund Policy applies to purchases made through this website.

Please read this policy carefully before placing an order. By purchasing from this website, you agree to the terms below.

1. Returns

This return policy lasts 3 days from the date your order is delivered.

If 3 days have passed since delivery, I cannot offer a refund or exchange, except where required by law.

To be eligible for a return, the artwork or product must be in the same condition that you received it. It must be unused, undamaged, and returned in its original packaging.

For original artworks, the return must also include the certificate of authenticity, if one was provided.

To request a return, please contact me at:

info@eliasmolato.com

Please do not send any artwork or product back before contacting me and receiving return instructions.

2. Non-Returnable Items

The following items are non-returnable:

Gift cards
Downloadable products
Digital products
Custom artwork
Commissioned artwork
Personalized products
Sale items
Final sale items

Any item marked as non-returnable at the time of purchase

3. Refund Approval

Once your return is received and inspected, I will send you an email confirming that I have received the returned item.

I will also notify you whether your refund has been approved or rejected.

A refund will not be granted if the item:

is not in its original condition;
is damaged after delivery;
is missing parts, packaging, or a certificate of authenticity;
is returned without prior approval;
is lost in transit;
or is damaged in transit for reasons not due to my error.

If your refund is approved, it will be processed back to your original method of payment within 3 to 5 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

4. Sale Artworks

Artworks or products purchased at a sale price are final sale.

Sale artworks cannot be refunded or exchanged unless they arrive damaged or defective, subject to the damaged artwork terms below.

5. Commissions and Custom Artwork

Due to the personalized nature of commissioned artwork and custom pieces, refunds, returns, or exchanges cannot be offered if you are unhappy with the final artwork.

Before work begins, we will agree on the core direction of the piece, including the concept, composition, size, colour direction, and any key details needed for the commission.

Once work has begun, no refunds or cancellations can be made.

If a commissioned artwork arrives damaged during transit, please contact me within 24 hours of delivery and provide clear photographs of both the artwork and the packaging.

The damaged artwork must be returned to me before a refund, repair, or replacement can be issued. Return instructions will be provided by email.

6. Artwork Exchanges

I accept change-of-mind exchanges for eligible artworks or orders within 3 days of delivery.

For example, if you purchase an artwork and feel it does not suit your space, you may request an exchange for another available artwork.

To be eligible for an exchange, the artwork must be returned to me first in its original packaging, in its original condition, and with the certificate of authenticity, if one was provided.

If the returned artwork arrives damaged or becomes lost in transit, I will not be responsible for providing an exchange or refund.

All exchanges are subject to approval and availability.

Please contact me at info@eliasmolato.com before returning any artwork for exchange.

7. Damaged Artworks

Please inspect your order as soon as it arrives.

If an artwork or product is defective or damaged upon arrival, please contact me at info@eliasmolato.com within 24 hours of delivery.

Please include:

your order number;
clear photos of the damaged artwork or product;
clear photos of the packaging;
a short description of the issue.

Damage reported after 24 hours of delivery may not be considered my responsibility.

For damaged original artworks, a refund may be provided once the artwork has been returned to me in its original packaging, including the certificate of authenticity, if one was provided.

Return tracking must be provided as proof of return.

Once the returned artwork is received and inspected, an approved refund will be processed back to the original payment method.

For damaged prints, you may be eligible for a refund or replacement, depending on availability.

The damaged print must be returned to me in its original packaging, including the certificate of authenticity, if one was provided. Return tracking must be provided as proof of return.

If return tracking is not provided and the item becomes lost in transit, no refund, replacement, or exchange will be provided.

8. Return Shipping

You are responsible for paying your own shipping costs when returning an artwork or product, unless the return is due to an error on my part or the item arrived damaged.

Shipping costs are non-refundable.

If a refund is approved, the original shipping cost may be deducted from your refund unless otherwise required by law.

A traceable shipping service must be used for all returned items.

I recommend purchasing shipping insurance for returns, especially for original artworks, but it is not mandatory.

I do not guarantee that I will receive your returned item. If the item is lost or damaged during return shipping, I will not be responsible for providing a refund or exchange.

9. Exchanges and Delivery Times

If an exchange is approved, the time it takes for the replacement artwork or product to reach you may vary depending on your location, shipping method, and carrier.

Any additional shipping costs related to an exchange may be your responsibility unless otherwise agreed in writing.

10. Return Address

Please contact me before returning any artwork or product.

Return instructions and the correct return address will be provided by email.

Contact: